Guidebook

A plain-language how-to for Utah Fits All and Odyssey. Written for parents, not for the program.

Requesting a Reimbursement, Step by Step

The exact steps in Odyssey, from adding a bank account to submitting.

One-time: add your bank account

  1. Log in to your Odyssey account.
  2. Select Profile at the bottom of the left sidebar.
  3. Click Add Bank Account.
    4. The Profile tab and Add Bank Account button
  4. Enter first name, last name, bank name, routing number, and account number.
  5. Click Save Bank Account.

Once saved, this button becomes Update Bank Account if you ever need to change it.

Submit the request

  1. Select Wallet in the left sidebar, then Reimbursement Requests.
    2. The Wallet tab and Reimbursement Requests screen, listing past requests and their status
  2. Click Request Reimbursement.
  3. Confirm your bank account is correct (or click Change Account).
  4. Choose the student the purchase was for.
  5. Choose the reimbursement type. This changes the rest of the form, so pick carefully — see choosing a category if you're not sure.
  6. Fill in the product or service purchased, vendor name, purchase date, date of service, an educational description, and the amount.
    7. The reimbursement request form, with fields for vendor, date, description, and amount
  7. Upload one clear image or PDF of your receipt. Only one document per request — if you have more than one page or a separate proof-of-payment file, combine them first.
  8. Check each attestation box and sign the request electronically.
  9. Click Review Submission, check everything, then Submit Request.

Odyssey says reimbursements can take up to four weeks to process. If it's denied, see what to do if your reimbursement is rejected.

Receipt Checker
Check your receipt against Odyssey's documentation rules before you upload it.
Combine Pages
Merge multiple receipt photos or an invoice and a proof of payment into one PDF — remember, only one file per request.

Before you click Submit Request

Odyssey's own advice for avoiding a denial comes down to a short checklist. Run through it before you submit, not after you're told no:

  • Receipt saved right after the purchase, while it's still easy to get a replacement if something's wrong with it
  • Photo or PDF is clear and fully readable, not cropped or blurry
  • Category matches the item — see choosing a category if you're unsure
  • Purchase date falls inside the current program window
  • One receipt, one request
  • Requested amount matches the receipt exactly

Sources for this guide